Terms of sale
Who you buy from
Orders and subscriptions are processed by Lemon Squeezy, our online reseller and merchant of record. Lemon Squeezy takes the payment, charges any sales tax or VAT that applies in your country, and issues your receipt. Its buyer terms apply to the payment itself; the software license below is between you and Raèld Audio.
Prices
Prices shown on this site are for one license of a plugin, or for one All Access subscription. Taxes are added at checkout where required, and the final amount is shown before you pay.
Delivery
Download links and license keys are emailed to you right after payment and shown on the confirmation screen. If they don't arrive, see support.
Refunds
You can ask for a refund within 14 days of buying a plugin, or within 14 days of your first All Access payment, by emailing support@raeldaudio.com with your order number. A refunded license key stops working. This doesn't affect any rights you have under the consumer law of your country.
All Access subscription
- What it includes. All Access lets you use every Raèld Audio plugin, including plugins released while you're subscribed, for as long as your subscription is active.
- Billing. You're charged when you subscribe and then automatically every month or every year, depending on the plan you choose, until you cancel.
- Cancelling. Cancel at any time in the subscription portal. You won't be charged again and you keep access until the end of the period you've already paid for.
- When it ends. After the subscription ends, the plugins return to demo mode at their next license check, normally within about a week. Licenses you bought separately are not affected.
- Price changes. If the subscription price changes, we'll tell you by email before it applies to your next renewal, so you can cancel first if you prefer.
End user license agreement
By installing or using any Raèld Audio plugin ("the Software") you agree to these terms. If you do not agree, do not install the Software.
1. License
Raèld Audio grants you a personal, non-exclusive, non-transferable license to install and use the Software on up to three (3) computers that you own or control, for any musical work, commercial or not. For a plugin you bought, the license is permanent. Audio you make with the Software is entirely yours.
If you get the Software through a Raèld All Access subscription, this license lasts only while the subscription is active. Audio you made while subscribed stays yours after it ends.
2. Demo mode
Without an activated license key the Software runs in demo mode, which briefly interrupts the audio. You may use demo mode to evaluate the Software.
3. Restrictions
You may not:
- share, sell, rent, lend or give away the Software or your license key;
- remove, bypass or tamper with the license check;
- decompile, reverse-engineer or modify the Software, except where the law expressly allows it.
4. Activation
Activating a license sends your license key and computer name to our payment provider's license server (Lemon Squeezy). The Software checks the license again while online: about once a week for a bought license, about once a day for All Access. No audio, project or other personal data is sent. See the privacy policy.
5. Refunds
Refunds follow the refund policy shown at the time of purchase (see Refunds above). A refunded license key stops working.
6. No warranty
The Software is provided "as is", without warranty of any kind. Always keep backups of your projects.
7. Limitation of liability
To the extent permitted by law, Raèld Audio is not liable for any indirect, incidental or consequential damages, or for lost data or profits, arising from the use of the Software. Our total liability is limited to the amount you paid for the license or, for All Access, the subscription fees you paid in the previous 12 months.
8. Termination
This license ends automatically if you break these terms. You must then uninstall the Software.
This website
The text, images and audio on this site belong to Raèld Audio. You may link to any page. Product details and prices may change; the version shown at checkout is the one that applies to your order.
VST is a registered trademark of Steinberg Media Technologies GmbH. Other product names mentioned on this site are trademarks of their owners and are used only to describe compatibility.