The short version: this website doesn't track you, the plugins never send your audio or projects anywhere, and payments and subscriptions are handled by Lemon Squeezy, not by us.
Who we are
Raèld Audio makes audio plugins, sold individually and through the All Access subscription. For anything about your data, email info@raeldaudio.com.
This website
- No cookies, analytics or ad trackers of our own. We don't build profiles of visitors.
- Our hosting provider keeps standard server logs (IP address, browser type, the page requested, time) for security and to keep the site running. These logs are kept for a short time and aren't used to identify you.
- Pages with Buy or Subscribe buttons load Lemon Squeezy's checkout script (
lemon.js) so the checkout can open on top of the page. Lemon Squeezy may set cookies needed for the checkout to work when you open it. - Fonts and images are served from this site; nothing is loaded from Google or social networks.
Purchases and subscriptions
Our store is run by Lemon Squeezy, which acts as the merchant of record: it processes your payments, works out sales tax and VAT, sends receipts and license keys, runs the subscription portal and handles refunds. When you buy or subscribe, Lemon Squeezy collects your name, email address, billing country and payment details under its own privacy policy.
We receive your name, email address, country, what you bought or subscribed to, the subscription status and your license key, so we can support you and deliver updates. We never see your full card or bank details.
The plugins
- Activation. When you activate, the plugin sends your license key and your computer's name to Lemon Squeezy's license server. The computer name shows up in your license so you can tell your activations apart.
- License checks. While you're online, the plugin checks that the license is still valid: about once a week for plugins you bought, about once a day for All Access. It sends the license key and the activation ID only.
- Nothing else. No audio, project files, usage statistics, crash reports or other personal data are sent.
- Stored on your computer. Activations are saved in
%APPDATA%\Raeld Audioand your own presets inDocuments\Raeld Audio. Uninstalling or deleting these folders removes them.
Support emails
If you email us, we keep the conversation so we can help you and refer back to it later. We don't add you to a mailing list unless you ask. If you agreed at checkout to hear about updates, every such email has an unsubscribe link.
Who we share data with
Only with the services needed to run the store: Lemon Squeezy (payments, subscriptions, licenses, delivery), our website host, and our email provider. We don't sell or rent personal data.
Your rights
You can ask us for a copy of the personal data we hold about you, to correct it or to delete it. Deleting your data also means we can no longer look up your purchases, so keep your license keys safe. Email us and we'll reply within 30 days. If you're in the EU or UK you can also complain to your local data protection authority.
Changes
If we change this policy we'll update the date at the top of this page. Significant changes will be announced on this site.